Senior Managers 360 Feedback Questionnaire

Works with others to deliver results; empowering, motivating and encouraging high quality performance. Creates a climate of support and accountability. Adapts own working style to take account of the needs of others. Team working, support, welfare and wellbeing issues.

Scored questions

1. Creates a supportive climate where people can safely ask for help
2. Recognises and acknowledges excellence in others
3. Creates a climate of support and accountability
4. Works collaboratively with others to deliver results
5. Empowers, motivates and encourages high quality performance
6. Models high standards of managerial behaviour

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Understands what results are important, and focuses resources to achieve them. Delivers financial targets and achieves agreed performance indicators, contributes to the success of the business. Actively seeks ways to improve results.

Scored questions

1. Promotes a high performance culture by setting and monitoring clear objectives
2. Communicates a clear plan of action to achieve the organisation’s vision, priorities and performance indicators
3. Ensures that there are consistent and robust systems in place for monitoring performance
4. Monitors and reviews progress against agreed standards (e.g. strategy and business plan) revising plans where necessary
5. Actively engages and facilitates others to work collaboratively to improve performance
6. Responds quickly to crises and problems with a clear course of action

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Sets clear goals and objectives linked to the business’s vision.  Encourages, supports and inspires others to develop confidence, capability and to realise their full potential. Makes timely decisions that deliver the desired outcomes. Demonstrates positive characteristics and behaviours such as resilience, ethics and integrity, creativity and innovation.

Scored questions

1. Develops a strategic business plan to support the direction and vision of the business
2. Is considered to be a highly credible leader, accessible and visible to those they lead
3. Motivates and encourages others to reach their full potential
4. Is confident in challenging current thinking and practice to improve performance
5. Deals decisively with challenging situations to deliver successful outcomes
6. Leads, develops and promotes innovation within the business

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Demonstrates the ability to communicate clearly and effectively with a diverse range of people and takes account of their views. Uses well reasoned arguments to convince and persuade where necessary to achieve desired outcome

Scored questions

1. Effectively communicates the organisation’s vision and priorities
2. Presents information in a professional and accurate way using the most appropriate medium for the intended audience
3. Presents clear, persuasive and logical arguments to support decision making
4. Cascades clear, concise and timely information to your team and direct reports
5. Contributes ideas and solutions in an effectively articulate manner in group discussions and meetings
6. Keeps colleagues up to date with brief, timely and relevant information

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Meets customer’s needs; is committed to putting customers first; takes responsibility for delivering customer satisfaction; develops productive customer relationships and customer loyalty; delivers a consistently high quality service to external and internal customers

Scored questions

1. Demonstrates an in depth understanding of customers’ needs
2. Evidences commitment to meeting the expectations and requirements of internal and external customers
3. Investigates and analyses external indicators to project the future needs of customers
4. Leads initiatives to develop customer relationships and takes responsibility for delivering customer satisfaction
5. Develops customer focus in others to deliver a consistently high quality service to external and internal customers
6. Monitors and evaluates customer feedback to ensure that customer service standards are being delivered

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Evidences a high level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise. Demonstrates commitment to personal and professional development.

Scored questions

1. Is committed to own personal and professional development and shares learning within the organisation
2. Demonstrates a high level of professional expertise
3. Is committed to developing talent within the organisation
4. Uses the appraisal system as a key tool in reviewing performance and identifying development needs
5. Delivers on identified development agreed actions
6. Delegates appropriately to enable the development of others

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Manages resource to deliver organisational objectives. Evidences value for money through resource procurement and utilisation. Plans resource development considering environmental impact and green issues.

Scored questions

1. Demonstrates a commitment to delivering value for money
2. Develops and implements strategies to improve organisational effectiveness and efficiency
3. Plans effectively to ensure that resources are utilised efficiently and appropriately
4. Commits resources to plans in line with corporate goals and strategy
5. Assesses and manages risk
6. Looks for opportunities to transform business or procedures in order to improve performance

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

The reflective leader, emotionally aware, displays resilience in a range of situations, is open and honest, develops relationships and networks, uses own time effectively

Scored questions

1. Confronts challenging or difficult issues early
2. Works with the whole organisation in mind and not just their own area
3. Creates an environment that encourages people to state their honest opinions
4. Manages their own time and that of others effectively
5. Clarifies their own and other’s expectations of relationships
6. Displays openness, honesty, inclusiveness and high standards in their role

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Is able to consider new approaches, challenge existing practice, encourage others to explore future vision. Creative thinking involves re-examining traditional strategies and practices, and proactively looking for new ideas and ways to improve products, services, and work processes.

Scored questions

1. Celebrates success, inspires a culture of trying new things and taking managed risks
2. Encourages others to be creative to develop product/service improvements
3. Comes up with and presents new, original and workable business ideas
4. Displays that they are assertive and confident about challenging current thinking and practice
5. Solicits input from others who have unique or vastly different perspectives when shaping an idea or plan
6. Champions new approaches to products, services and process

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Challenges established practice and process in order to achieve better results. Analyses data and information to determine the root cause of problems and makes recommendations for solutions. Communicates the implications and risks associated with  problems and opportunities to make them accessible to others.

Scored questions

1. Challenges established thinking, processes, or protocols to deliver better results
2. Quickly and systematically analyses the root cause of work-related problems before taking corrective action
3. Recognises and communicates the implications of data/information
4. Is able to clearly frame a problem, identify and collect the necessary data, and make recommendations for solving the problem
5. Takes complex issues or problems and breaks them down into manageable components
6. Relates problems to one another and to strategic objectives

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Establishing a course of action for self and/or others to accomplish specific goals; gathering relevant information and data and analysing issues. Making systematic and rational judgements based on relevant information and identifying cause and effect relationships to resolve issues and solve problems.

Scored questions

1. Confidently responds to challenges from others
2. Actively listens to criticisms non-defensively and addresses this directly
3. Develops and monitors clear plans to ensure that the organisational priorities are delivered
4. Accepts responsibility for own mistakes/errors of judgement
5. Challenges others to make tough choices
6. Uses a range of data to inform decision making

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

This competency is about creating new and imaginative approaches to work, demonstrating a willingness to question the way things are done, planning and delivering change. The ability to respond & adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity.

Scored questions

1. Is enthusiastic and positively communicates change and new initiatives
2. Acts as a role model in leading continuous improvement
3. Will take personal responsibility to make things happen
4. Displays that they are open and honest about what needs to change and the implications of change
5. Cuts through ambiguity and complexity to make things simple for the benefit of others
6. Takes action to capitalise on opportunities spotted

Free text question

1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Free text question

1. In your view what are this persons key strengths?
2. In your view what would this person need to stop doing to be a more effective in their role?
3. What do you believe are this persons 3 key development needs?
4. What other constructive feedback would you like to provide to this individual?