First Line Managers 360 Feedback Questionnaire

Team Leader / First Line Manager 360 Feedback Questionnaire

When evaluating a team leader or someone in a first line management position, it’s crucial to employ a 360-degree survey tailored specifically to their role. By choosing the 360 Instant, First Line Manager option, you can rest assured that the survey will accurately represent their responsibilities and the tasks they undertake. We believe that team leaders or individuals in their first line management roles are likely to:

  • Supervise the operational tasks and performance of their team members;
  • Work within the rules and procedures of the organisation;
  • Possess technical knowledge, skills and understanding of the roles that team members; undertake to allow them to undertake the roles themselves;
  • Allocate resource to ensure that tasks are completed within agreed guidelines;
  • Communicate performance and disciplinary issues to the middle manager;
  • Possess significant first-hand knowledge of customers and their requirements;
  • Ensure that performance expectations are clearly communicated to team members and continuously managed.

The competencies assessed

The First Line Managers 360 feedback questionnaire covers the 12 competencies of our Progress International Competency Framework and includes statements (or behavioural indicators) which are relevant for use with Team Leaders and First Line Managers

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Explore our Team Leader / First Line Manager 360 Feedback Questionnaire

People Focus

Works with others to deliver results; empowering, motivating and encouraging high quality performance. Creates a climate of support and accountability. Adapts own working style to take account of the needs of others. Team working, support, welfare and wellbeing issues.

Scored questions

  1. Inspires and enthuses team members to achieve their full potential
  2. Sets challenging and achievable performance targets for self and team
  3. Takes corrective action when performance is slipping
  4. Allocates work fairly
  5. Provides support and guidance to team members to achieve high standards
  6. Recognises the contributions of all team members

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Results Focus

Understands what results are important, and focuses resources to achieve them. Delivers financial targets and achieves agreed performance indicators, contributes to success of the business. Actively seeks ways to improve results.

Scored questions

  1. Sets challenging and achievable performance targets for self and team
  2. Regularly reviews individual and team performance
  3. Takes timely and appropriate action to address underperformance
  4. Is focussed on continuously improving performance providing regular feedback and support to team members
  5. Recognises good performance and offers praise and recognition
  6. Holds people to account for what they have agreed to deliver

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Leadership Focus

Sets clear goals and objectives linked to the business’s vision.  Encourages, supports and inspires others to develop confidence, capability and to realise their full potential. Makes timely decisions that deliver the desired outcomes. Demonstrates positive characteristics and behaviours such as resilience, ethics and integrity, creativity and innovation.

Scored questions

  1. Communicates clear focus and direction for the team
  2. Is visible and accessible to team members
  3. Presents self as a credible role model
  4. Encourages team members to reach their full potential
  5. Acts decisively and effectively to resolve challenging situations
  6. Works with the whole organisation in mind not just their own team

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Communication Focus

Demonstrates the ability to communicate clearly and effectively with a diverse range of people and takes account of their views. Uses well reasoned arguments to convince and persuade where necessary to achieve desired outcome

Scored questions

  1. Ensures that the importance of meeting targets is communicated and clearly understood by everyone in the team
  2. Creates opportunities for the team to freely exchange views, ideas and information
  3. Adapts own communication style to suit the needs of others
  4. Cascades information in a timely way to team members
  5. Keeps managers informed of operational issues which may affect performance
  6. Is accessible and receptive to feedback and suggestions from team members that could improve performance

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Customer Focus

Meets customer’s needs; is committed to putting customers first; takes responsibility for delivering customer satisfaction; develops productive customer relationships and customer loyalty; delivers a consistently high quality service to external and internal customers

Scored questions

  1. Demonstrates a personal commitment to providing high standards of customer service
  2. Interacts regularly with customers to gain feedback and to identify ways to improve services
  3. Communicates and manages the team’s delivery of customer service standards
  4. Ensures that the team understand the importance of delivering high levels of customer service
  5. Responds promptly to customer feedback sharing outcomes with the team to improve customer service standards
  6. Ensures that the team receive appropriate training and development to maintain and develop customer service standards

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Professional Development Focus

Evidences a high level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise. Demonstrates commitment to personal and professional development.

Scored questions

  1. Demonstrates commitment to own personal and professional development
  2. Encourages team members to identify, and take responsibility for their learning and development needs
  3. Provides structured development opportunities for team members
  4. Uses the appraisal system as a key tool in reviewing performance and identifying development needs
  5. Recognises the current competency levels of your team members and the gaps that need to be addressed
  6. Maximises opportunities for sharing learning within the team and with other teams

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Resource Focus

Manages resource to deliver organisational objectives. Evidences value for money through resource procurement and utilisation. Plans resource development considering environmental impact and green issues.

Scored questions

  1. Organises work activities and the use of resources in their area of responsibility so that they: are efficient and effective
  2. Recognises changes in circumstances promptly and adjusts plans and activities accordingly
  3. Presents information on the use of resource clearly, concisely, accurately and in ways that promote understanding
  4. Keeps staff informed of plans and developments
  5. Ensures that their team complies with, legal requirements, industry regulations, organisational policies and professional codes
  6. Makes best use of available resources and proactively seeks new ways of working to minimise environmental impact

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Personal Management Focus

The reflective leader, emotionally aware, displays resilience in a range of situations, is open and honest, develops relationships and networks, uses own time effectively

Scored questions

  1. Has a belief in own ability and readily volunteers to take on challenging work
  2. Increases the confidence of others
  3. Manages their own time effectively
  4. Remains measured and controlled in highly stressful and pressured situations
  5. Works to build and encourage team working and collaboration
  6. Develops a wide network of productive relationships around the business

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Creativity Focus

Is able to consider new approaches, challenge existing practice, encourage others to explore future vision. Creative thinking involves re-examining traditional strategies and practices, and proactively looking for new ideas and ways to improve products, services, and work processes.

Scored questions

  1. Suggests ways to improve processes and create efficiencies
  2. Demonstrates creative approaches to solving problems
  3. Proactively identifies ways to improve current practices to better meet internal and external customer needs
  4. Coaches others to think creatively
  5. Encourages team ownership for solving problems
  6. Feeds back the results of the individual/team problem solving

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Analytical Thinking Focus

Challenges established practice and process in order to achieve better results. Analyses data and information to determine root cause of problems and makes recommendations for solutions. Communicates the implications and risks associated with  problems and opportunities to make them accessible to others.

Scored questions

  1. Looks for ways to improve systems and processes
  2. Uses a range of data and information to make decisions
  3. Ensures that data/information is available for decision makers
  4. Is able to communicate the implications of problems and opportunities clearly to the team
  5. Considers a range of options using internal and external date sources
  6. Proposes logical solutions to problems

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Planning and Decision Making Focus

Establishing a course of action for self and/or others to accomplish specific goals; gathering relevant information and data and analysing issues. Making systematic and rational judgements based on relevant information and identifying cause and effect relationships to resolve issues and solve problems.

Scored questions

  1. Accepts responsibility for own mistakes/errors of judgement
  2. Clearly communicates the reason for decisions which impact on others
  3. Uses data/information to support decision making
  4. Develops plans to deliver results for the organisation
  5. Is prepared to be influenced by sound arguments and new information or evidence
  6. Thinks on feet to develop solutions

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Innovation and Change Focus

This competency is about creating new and imaginative approaches to work, demonstrating a willingness to question the way things are done, planning and delivering change. The ability to respond & adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity.

Scored questions

  1. Is enthusiastic and positively communicates change and new initiatives
  2. Shows willingness to ‘work around’ difficulties and constraints
  3. Inspires a can do culture in others
  4. Provides opportunities and support for their team to express what change means for them and be sensitive to their fears and concerns
  5. Looks for opportunities to improve the quality of services and processes
  6. Takes action even when faced with uncertainty

Free text question

  1. Can you provide examples of their behaviour, actions or performance that would support your responses in this area?

Qualitative Questions

Free text question

  1. In your view what are this persons key strengths?
  2. In your view what would this person need to stop doing to be a more effective in their role?
  3. What do you believe are this persons 3 key development needs?
  4. What other constructive feedback would you like to provide to this individual?