Our Framework

The Progress Competency Framework

We designed our Framework having worked with organisations for many years developing frameworks for them. We realised the need for a new, up-to-date framework that every organisation could tap into.

Our framework contains 12 core competencies and covers the key areas of workplace behaviour and skill. The 12 core competencies are utilised within our 360 instant portfolio of questionnaires at 5 levels.

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Competency levels

The competency framework is divided into five levels of employee:

Operational

1. Team member (non managerial)

.

Operational

2. First Line Manager

.

Tactical

3. Middle manager

.

Strategic

4. Senior manager

Strategic

5. Executive leader

Explore of 12 core themes

People
Focus

Description of theme

Works with others to deliver results; empowering, motivating and encouraging high quality performance. Creates a climate of support and accountability. Adapts own working style to take account of the needs of others. Team working, support, welfare and well being issues

Results
Focus

Description of theme

Understands what results are important, and focuses resources to achieve them. Delivers financial targets and achieves agreed performance indicators, contributes to success of the business. Actively seeks ways to improve results.

Leadership
Focus

Description of theme

Sets clear goals and objectives linked to the business’s vision.  Encourages, supports and inspires others to develop confidence, capability and to realise their full potential. Makes timely decisions that deliver the desired outcomes. Demonstrates positive characteristics and behaviours such as resilience, ethics and integrity, creativity and innovation

Communication
Focus

Description of theme

Demonstrates the ability to communicate clearly and effectively with a diverse range of people and takes account of their views. Uses well reasoned arguments to convince and persuade where necessary to achieve desired outcome

Customer
Focus

Description of theme

Meets customer’s needs; is committed to putting customers first; takes responsibility for delivering customer satisfaction; develops productive customer relationships and customer loyalty; delivers a consistently high quality service to external and internal customers

Professional DevelopmentFocus

Description of theme

Evidences a high level of technical and professional skills/knowledge in job-related areas; keeping abreast of current developments and trends in area of expertise. Demonstrates commitment to personal and professional development

Resource
Focus

Description of theme

Manages resource to deliver organisational objectives. Evidences value for money through resource procurement and utilisation. Plans resource development considering environmental impact and green issues.

Person Management
Focus

Description of theme

The reflective leader, emotionally aware, displays resilience in a range of situations, is open and honest, develops relationships and networks, uses own time effectively

Creativity
Focus

Description of theme

Is able to consider new approaches, challenge existing practice, encourage others to explore future vision. Creative thinking involves re-examining traditional strategies and practices, and proactively looking for new ideas and ways to improve products, services, and work processes.

Innovation & Change Focus

Description of theme

This competency is about creating new and imaginative approaches to work, demonstrating a willingness to question the way things are done, planning and delivering change. The ability to respond & adapt to changing circumstances and to manage, solve problems and provide solutions in a climate of ambiguity.

Planning & Decision Making
Focus

Description of theme

Establishing a course of action for self and/or others to accomplish specific goals; gathering relevant information and data and analysing issues. Making systematic and rational judgements based on relevant information and identifying cause and effect relationships to resolve issues and solve problems.

Analytical Thinking
Focus

Description of theme

Challenges established practice and process in order to achieve better results. Analyses data and information to determine root cause of problems and makes recommendations for solutions. Communicates the implications and risks associated with  problems and opportunities to make them accessible to others

Specialist Competence Themes for Tailored 360 Reviews

Following our introduction to the 12 core themes that underpin our off-the-shelf 360 questionnaires, we also off 17 further specialist competence themes. These additional themes have been meticulously designed to cater to specific role requirements, ensuring that every review is as relevant and insightful as possible.

For example, within our 360 Instant portfolio we offer a range of role specific reviews such as a Project Manager Review which is crafted to evaluate competences like stakeholder management and risk mitigation, while our Change Manager Review zeroes in on adaptability and influence. And for those in consultancy roles, our Internal Consultant Review assesses skills such as strategic thinking and client engagement.

Managed 360 Degree Review Service - 360 Options

Build your own 360 review

Should you seek a tailored 360 review, look no further than 360 Options. By choosing competencies and role levels from our 12 fundamental themes, and further personalising with our 17 specialist themes, you can effortlessly design the perfect review for your target audience. Rest assured, we will seamlessly manage the review process on your behalf.

Project People

Working with others to plan the project can ensure buy in and support at all levels. The management of roles and responsibilities is key to creating an environment of collaboration, creativity and high performance standards

Project Planning

The planning stage of project management is the single most significant factor in determining the eventual success or failure of a project. The manager’s ability to develop a business case, determine boundaries, set clear objectives and communicate complex issues are all significant in deploying a structured approach to project planning.

Project Process

Once a project is underway monitoring progress and the evaluation of results need to be communicated to stakeholders in a timely manner. Results will also need to be considered when adjusting the project plan and the management of risk is a significant element  of this project stage.

Post Project

Evaluating how the project was delivered and analysing performance ensures that learning from each project is shared within the organisation and contributes to the development of best practice guidance

Change and People

The cultural dimensions of change, understanding behaviours adopted by individuals and groups during change, working with and managing negative behaviours, preparing for the positive and negative impacts of change. Working with others to ensure buy in and support at all levels.

Planning Change

Much intended change fails to be successfully implemented simply because planning is inadequate or even non-existent. The planning stage of managing change is often the single most significant factor in determining the eventual success or failure of change.

Implementing Change

Once a change initiative is underway monitoring progress and the evaluation of results need to be communicated to stakeholders in a timely manner. Results will also need to be considered when adjusting the change plan and the management of risk is a significant element of this stage.

Planning Change

Evaluating how the change was achieved and analysing performance ensures that learning from each change initiative is shared within the organisation and contributes to the development of best practice guidance

Commercial Awareness

Considers the commercial implications of decision making and applies a structured approach to enabling greater value to be realised from assets, projects, programmes, contracts and service provision.

Financial Awareness

Considers the financial implications of decisions and plans and uses financial data to assess performance. Understands how financial considerations drive the organisation and works with others to understand the financial impact of their decisions and service delivery.

Individual Equality and Diversity

The competence set aims to promote best practice and to encourage managers to be sensitive to the specific needs of the different communities which the organisation serves and to build capacity and investment in equality and diversity throughout the organisation.

Organisational Equality and Diversity

These competencies focus on building and supporting the development of the organisation’s internal capacity to identify and respond to the diverse and changing needs of both customers and the work force.

Marketing Effectiveness and Credibility

Considers the financial implications of decisions and plans and uses financial data to assess performance. Understands how financial considerations drive the organisation and works with others to understand the financial impact of their decisions and service delivery.

Wellbeing Focus

Understands and promotes the importance of self-care during periods of high demands and pressure; builds supportive relationships with colleagues and the members of their teams and knows when and where to ask for help when it is needed.

Resilience Focus

Encourages others to perform effectively when faced with time pressures, adversity, disappointment, or opposition. Remains focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.

Relationship Focus

Maintains a broad network of relationships within the organisation and is well regarded by others as a trusted and credible expert. Is able to develop a rapport with client while keeping the discussions focused on the client’s needs and requirements.

Consultancy Focus

Uses a recognisable, clearly defined and structured consultancy process to deliver results for internal clients. Expertise is sought by internal customers to advise on issues impacting own sector. Is able to provide the client with a realistic assessment of what can be achieved.

To explore our fully managed range of 360 review services

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